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PLEASE! Let Me Speak to a Human!
Do you remember when one could call a company and speak to a real human being ? What happened?
In our rush to reduce costs in the corporate world by slashing headcount we have arrived at a place where, if you have a question or a problem, there’s no one to talk to anymore. Organizations have rushed to implement chatbots, the majority of which are unable to answer standard questions, offering only boilerplate “non-help”.
The result: a race to the bottom with customer service standing at an all-time low.
This presents a wonderful opportunity: Any company that wants to stand out and develop a unique relationship with its customer base can now stand head-and-shoulders above the rest by employing human beings who interact with other human beings. The world has become increasingly frustrated and exhausted from useless and faceless technology that has failed to replace useful and friendly humans.
This presents a unique opportunity to become distinctive in the marketplace. Do you want to be different and better? If so, dust off the phones and bring back the people to answer them when customers call.
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PLEASE! Let Me Speak to a Human!
Do you remember when one could call a company and speak to a real human being ? What happened? In our rush to reduce costs in the corporate world by slashing headcount we have arrived at a place where, if you have a question or a problem, there's no one to...
Civil Discourse
Like you, I have been thinking a lot about Charlie Kirk’s murder, not because of his political views, but rather because he was a soul on an earthly journey, just like the rest of us, and no one should be killed because of their political views – or any views. And...
The Vanishing Value of Politeness
In the 19th and early 20th Century, kings and queens of England would watch their guests from foreign countries eating at banquets, and then copy them. Although foreign dignitaries often had eating habits that were unfamiliar—even disgusting—to the royals, it was not...
Tariffs are an Admission of Failure
The US Government is using tariffs to correct an imbalance in imports versus exports. The US feels that it is unfair for countries around the world to sell more stuff to America than they buy from America. Thus, the government hopes that by making imports more...
It’s time to say this out loud!
There was a time when we looked up to corporations because we trusted them, and because they provided value to customers and security to employees. How times have changed! Public trust of government and institutions is at an all-time low, and the public's perception...
Radical Kindness
I am sharing here a moving piece about radical kindness from a newsletter I receive from Barbara Shipka (https://kaleidoscopelenses.com/tribute-popes-radical-kindness/) "I only met Pope Francis once. It was brief. Just a few moments in a crowded room filled with...
A Masterclass with a Guarantee
I am going to make a bold statement. On January 23, 2025, I will be teaching a new Reawakening the Human Spirit Advanced Masterclass. It is a 16-week, one-hour, virtual experience. Here is the bold statement. If you are not feeling more inspired and able to live a...
The day after President George W. Bush was elected to his first term in office (November 5, 2000), I wrote the following blog. I wrote (and revised) it again after the Obama (2008), Trump (2016) and Biden (2020). I offer it again (updated) here for your...
Thoughts to guide us this critical week of the US election
Our challenging times offer an opportunistic fork-in-the-roads. The path we select can change our reality. Seeing the same thing everyone else sees, but in a more inspiring and uplifting way, changes not just how we see the world, but how it actually is. It changes us...
Don’t Make Me Wrong; Build Me Up Instead.
Our society is addicted to arguing. Polarization in politics is an extreme example. When someone tells you, “You are wrong!”, how does that make you feel? Small? Stupid? Incompetent? When we argue, we are sending a message that tends to convey variations of, “I am...
Curing the “Disease of the Soul”
One of the questions I am often asked these days is, "Why did you write, "Reawakening the Human Spirit?" The answer is in the title. I wrote the book, because in the collective chaos of the world, our spirits have gone dormant, languishing in a semi-permanent...
A Masterclass for You!
Please join me for our Reawakening the Human Spirit Foundation Masterclass. We will embark on an exhilarating journey to discover the path to becoming more inspired, living an inspiring life, and being an inspiration for others.
